Frequently Asked Questions
Product-related enquiries
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Yes, we’re able to do surprise songs keychains for your specific concert dates outside of Singapore! Check out this page here for more information :)
Pop-Up Shop Enquiries
Order Enquiries
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Shipping destinations: Singapore, US, Canada, Australia, New Zealand, Malaysia, Indonesia, and the Philippines
For customers residing in European countries (except Germany), please order on our Etsy shop here. Thank you!
Shipping discounts:
Singapore: ‘FREEMAIL’ for free tracked delivery above SGD 30
Malaysia: ‘FREESHIP’ for free tracked shipping above SGD 50
Full shipping information can be found in the Shipping Policy here!
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Order processing time: 0-5 days
Shipping duration: 1-3 working days (Singapore), 1-4 weeks (outside of Singapore)
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This refers to the time we will need to pack your order, and it excludes shipping time.
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You may calculate it using the order processing time + shipping durations provided above.
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You can make changes to your shipping address within 48 hours of placing an order, or before the order is fulfilled.
To do so, please send an email to blindgoldrush@gmail.com, or submit a form here.
Instagram and TikTok messages regarding orders may not be answered, and you will not be asked for your personal information through Instagram or TikTok.
Kindly note that it is not possible to make changes to email addresses.
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Once your order ships, you will receive an email with a tracking number.
Copy and paste it into the courier’s website (e.g., Singapore Post) to track the location of your package.
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Online orders are only eligible for delivery, and are not eligible for pickup at any of our physical locations.
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Please submit a form here or email us at blindgoldrush@gmail.com :) We don’t reply Instagram or TikTok DMs regarding orders as orders contain personal information. Thank you!